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A & T Carpets and Furniture
Shop Policies, Terms and Conditions and FAQs.
Read our Policies, Terms and Conditions and FAQs below. If you still have any questions you can email us and we will do our best to get back to you within 48 hours.

A & T ships items that are in stock within 3 working days; for items that are not in our store shipping can take up to 10 working days.
A & T will email you when your order is scheduled to go out for delivery or ready for collection.
Shipping costs may vary with size of the item.
Standard shipping for England starts at £10
Standard shipping for Wales, Scotland and Northern Ireland is a flat rate of £45
*Free Delivery throughout England on orders over £500 - email info@atfurniture.co for your unique code* (quote '500 Free Delivery' as the subject line)
1:SHIPPING

2:RETURNS
A & T offers a 14 day Refund Policy. You must request a refund (via email) within 14 days of receiving your items. Please note that a return must be made at the expense of the buyer and items must be in their original condition or a refund will not be issued.
To cancel an order you must contact us before the item is scheduled for delivery (you can contact us via email or phone).
*Please note when requesting a cancellation if the item has already left our store you will be charged for the delivery; when requesting a refund you will not be refunded the cost of the delivery.

FAQs
When can I expect my delivery?
Your delivery can take up to 10 working days however items in our showroom are generally delivered within 5 working days.
After you have placed your order we will email you an approximate delivery date.
How do I return an item?
If you are returning an item you must email ' info@atfurniture.co ' within 14 days of receiving your order. Once confirmed you can then return your items through a courier service or drop them off in our store for a refund; a refund will be issued the same method of which you paid for your goods. A & T Carpets and Furniture does not cover the cost of return.
*Please note items must be in their original condition and not damaged or a refund may not be issued.
*Please note the refund will not include the cost of the delivery.
Why have I not received a confirmation email?
If you have not received a confirmation of your order within 48 hours please contact us via email or phone.
*Please note that the confirmation of your order may have gone to the 'junk' folder; add us to your mailing list to avoid this
*Please note you should receive an order aknowledgement within 24 hours and an order confirmation may take up to 48 hours after the aknowledgment of order.
Has my order been accepted?
You should receive an order aknowledgement email within 24 hours; you will then receive a confirmation email within 48 hours. The confirmation email is when you know your order has been accepted.
Why do the aknowledgement/confirmation emails take so long to be sent?
The time frame given is just a guideline, we do not have an automated system so sometimes it can take longer than expected; we will aim to get back to you with order aknowledgement, confirmations and any other queries as soon as possible.
When is an item coming back into stock?
Some items come back in stock sooner than expected and some unfortunately get discontinued. To find out when a specific item is coming back into stock you can email us and we will get back to you.
Do you install furniture?
Our policy is to deliver furniture to the door. However, if you call us our delivery drivers may be able to install your furniture for you.
*Please note an additional charge may incur -the charge will be specified when you enquire.
*Please note some of our delivery drivers are outside contractors and A & T will not be responsible for any damage.
How much flooring do I need?
Give us a call or email and specify what flooring you choose and the size of your room and we will calculate exactly how much you need!
Why does the price of my selected flooring change when selecting?
Our prices are given in m² some types of flooring come in packs that contain more than 1m².
Does my product have a warranty?
Most of our products have a manufacturers warranty; the warranty varies with each manufacturer and each product. We will send you information on the warranties for your items. To enquire about the warranty of a different item please email us.
Do you install flooring?
Our trained professionals at A & T Carpets can offer installation of all flooring. We also have a Quick-Step trained Master Installer. For fitting/installation services please contact us to arrange a suitable time.
*Please note there is a charge for our floor installation/fitting services; please call us for enquiries.
Will all my items come together?
All your items should come together. If for any reason we cannot deliver your items together we will contact you.

These trading terms and conditions apply to purchases of any products or goods from A&T Carpets and Furniture.
Business Policies
Please read the terms and conditions carefully as they contain important information. All orders are subject to our full terms and conditions (below). Nothing in these conditions affects your statutory rights as a consumer. You are also directed to our terms and conditions of using this website and to our private policy which are applicable to your use of this website.
Standard conditions of sale
1. Definitions
1.1 "Buyer" means the person who buys or agrees to buy the Products from the Seller.
1.2 "Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.
1.3 "Delivery date" means the date specified by the Seller when the Products are to be delivered.
1.4 "Products" means those goods specified.
1.5 "Price" means the price for the Products including VAT at the time of acceptance of the order.
1.6 "Seller" means A&T Carpets and Furniture.
1.7 "Consumer" shall bear the meaning ascribed in section 12 Unfair Contract Terms Act 1977.
2. Conditions and stock availability
2.1 Nothing in these conditions shall affect the buyer's statutory rights as a consumer.
2.2 The Seller shall sell and the Buyer shall purchase the products in accordance with any written and/or electronically communicated quotation of the Seller which is properly accepted by the Buyer, or any written or verbal order of the Buyer which is accepted by the Seller including but not limited to orders placed using the Seller’s electronic online ordering service, subject in any case to these conditions, which shall govern the contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or is purported to be made, by the Buyer.
2.3 Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without prior notice or any liability attaching to the error on the part of the Seller.
2.4 If any provision of these conditions is adjudged invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of those provisions in question shall not be affected.
2.5 If the Seller does not have sufficient stock to be able to deliver the goods ordered by the Buyer then any sum paid by the Buyer will be refunded or credited to your account and the Seller will notify you at the address given by you in your order form or via email or phone. The refund will be made as soon as possible and, in any event, within 30days of your order. The Seller will not be obliged to offer any compensation for disappointment or any other consequential loss suffered. If an item cannot be delivered within the quoted delivery window the buyer will have the option of a full refund.
3. The price and payment
3.1 Save as provided otherwise herein the Price shall be that as stipulated in the Seller's published price list current at the date of acceptance of the order of the Products. In the event of any increase in the cost to the Seller of raw materials, labour, overheads, or any increase in taxes or duties, or any variation in exchange rate the Seller may increase the Price payable under the contract upon written notice being given to the Buyer. If notice of price increase is given by the seller, the buyer shall have the right to cancel the order and receive back any sums they have paid. Notice of cancellation must be received in writing by the seller within seven days of delivery of the notice of price increase to the buyer.
3.2 Payment of the full Price shall be due at the date of the order. Time for payment shall be of the essence. If the Buyer does not pay the full Price on notification of shipment the Seller may bring an action for the Price even though property in the Products has not been passed to the Buyer. If the Buyer fails to make payment as required the Seller may suspend delivery of the Products or any further Products ordered until payment is made in full.
3.3 Interest on overdue invoices shall accrue from the date when payment becomes due from day to day until the date of payment at the rate of 2%above Barclays Bank Plc's base rate from time to time in force and shall accrue at such a rate after as well as before any judgement.
3.4 We try very hard to ensure that all information on this site is accurate. However, occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.
4. The products
4.1 The quantity and description of the Products shall be set out in the Seller's quotation.
4.2 The Seller may make any changes in the specification of the Products which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the Products are supplied to the Seller's specification.
4.3 Photographs are for illustrative purpose only, and may not exactly match the product itself. Photographs do not comprise any contractual warranty on the part of the Seller and should not be relied upon by the Buyer as an exact representation of Products.
5. Warranties and liability
5.1 We warrant that our flooring furniture is fit for its intended purpose and reasonable domestic use for a period of three years from the delivery date. If you find a defect in the workmanship in any part or component A&T Carpets and Furniture will repair or replace the furniture free of charge. A defect under these terms means any imperfection in the material or workmanship that will impair the use of this furniture product. The warranty is applicable only at the original delivery address unless the dismantling and moving of the furniture is done professionally by A&T Carpets and Furniture employees at the current cost. A notice of 14 days prior to the move is required via email or in writing.
5.2 The Seller shall provide the Buyer with such information as is required to claim under the manufacturer’s warranties. In the event of a claim, the Buyer shall in the first instance contact the Seller's customer service department.
5.3 The Seller does not provide any warranty cover against defects in his own right.
5.4 If the Buyer is dissatisfied with his purchase for any reason he may, within seven days of delivery, contact the Seller's customer service department to arrange for collection of the goods at the Buyer’s expense. Any money which you have paid excluding the delivery cost will be refunded within 30 days provided that the Seller receives the goods unused, in its original packaging and in the same condition as they were in at the time of delivery to you. The Buyer's account shall then be credited with the purchase Price of the goods less a 20% charge. This credit maybe used to buy items from the Seller's online catalogue. It may alternatively be exchanged for a refund. We recommend that you use an insured registered carrier to return your item. A&T Carpets and Furniture will not be held liable for the cost of return or lost or damaged items.
5.5 Except where the Buyer acts as a Consumer all other warranties, conditions and terms relating to fitness for purpose, satisfactory quality or conditions of the products whether implied by statute or common law or otherwise are excluded to the fullest extent of the law.
5.6 Insofar as is permitted by law, our only liability to you under these terms and conditions will be, at our sole discretion, to make good any shortage or non-delivery, to replace or repair any goods which are received by you in a damaged or defective state or to refund to you any sums actually paid by you for the goods in question. We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us and will have no liability to you for any failure or delay in delivering goods or any damage or defect in goods delivered which is caused by any event or circumstance which is beyond our reasonable control. Nothing in this Clause 5 affects your statutory rights as a consumer.
6. Delivery
6.1 Delivery of the products shall be made by the Seller or his agent notifying the Buyer that the products are available for collection at the Sellers premises or for delivery to such place as the Buyer may specify at the time the order is placed.
6.2 We are usually able to deliver orders to mainland England and Wales within 28 days of date of purchase. Most goods are delivered within a14 day time frame. The Seller shall use his reasonable endeavours to meet any date agreed for delivery. For deliveries to Scotland or the Islands the price and time of delivery will be stated after your order has been received. We do not ship goods overseas.
6.3 In any event time of delivery shall not be of the essence.
6.4 The Seller shall not be liable for any delay in delivery howsoever caused.
6.5 In the case of goods purchased by credit card, those goods can only be delivered to the credit card holders address (in order to protect you, we carry out extensive checks to ensure that your card is not being used fraudulently) and must be signed by the credit card holder on delivery.
6.6 Orders over £1000 (including VAT) total value for delivery to addresses within mainland UK are delivered free of charge.
6.7 Delivery with a total value under £1000 (including VAT) does not include free delivery. Such deliveries will be subject to the delivery charge specified at the time of ordering.
7. Acceptance of the products
7.1 Other than where the Buyer acts as a Consumer the Buyer shall be deemed to have accepted the Products 5 working days after delivery to the Buyer.
7.2 After acceptance the Buyer shall not be entitled to reject Products which are not in accordance with the contract.
8. Title and risk
8.1 Risk of damage to or loss of the Products shall pass to the Buyer upon delivery.
8.2 Notwithstanding any other provision herein title in the Products shall not pass to the Buyer until the Seller has received in cash or clear funds payment in full.
8.3 The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Products which remain the property of the Seller, but if the Buyer does so all moneys owing to the Seller shall (without prejudice to any other right or remedy on the Seller) immediately become due and payable.
9. Insolvency of buyer
If the Buyer makes any voluntary arrangements with its creditors or becomes Bankrupt, goes into provisional or full Liquidation or any administration orders are made, the Buyer not being a consumer, the Seller shall be entitled to cancel the contract without any liability to the Buyer and if the Products have been delivered but not paid for, the price shall become immediately due and payable despite any previous arrangements to the contrary.
10. General
10.1 Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to strikes, lock outs, accidents, war, fire, reduction in or unavailability of power at the Seller's premises or its manufacturing plant, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.
10.2 Any notice required or permitted to be given by either party to the other under the conditions shall be in writing and in the case of notices to the Seller, addressed to the Seller at its registered office or in the case of notices to the Buyer, at the Buyer's address as provided to the Seller.
11. Headings
11.1 The headings of the Clauses in these conditions are intended for reference only and will not affect the construction of these conditions.
11.2 Representations
No statement, description, warranty condition or recommendation contained in any printed or electronic catalogue, price list, or advertisement or communication or made verbally by any of the Agents or Employees of the Seller shall be construed to enlarge, vary or override in any way thereof any of these conditions.
11.3 Additional costs
The Buyer agrees to pay for any loss or extra cost incurred by the Seller through the Buyers instructions or lack of instructions or through failure or delay in taking delivery or through any acts or default on the part of the Buyer, its servants, agents or employees.
12. Proper law of contract
This Contract shall be governed by the law of England and Wales and any dispute, question or remedy howsoever arising determined exclusively by the Courts of England and Wales.
13. mail orders
all items paid for by cards will not be despatched until payment is officially cleared normally it can take 10 to 48 days due to mail order scams
Terms of Use of this Website
Please read carefully
The use of this website is subject to these terms and by using the website you show your agreement to such terms. If you do not accept our terms, please do not use or view this website.
Alterations
A&T Carpets and Furniture reserves the right, at any time and without prior notice, to remove or cease to supply any product of service contained on this website. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.
Applications for Products and Services
Prices, and details, of products and services (and any offers) posted online are subject to change without notice. All products and services are subject to availability and we give no guarantee in this regard. The provision of details of products and services on this website are not, and should be construed as, a binding and conclusive offer to sell or buy such products or services by the relevant company. The company advertising the products and services concerned may accept or reject your offer at its sole discretion.
Commercial Use
This website is for both commercial (companies) and non-commercial (personal) use only. The products and services contained on this website may be supplied on a commercially on the basis that the commercial user clearly identifies all the Terms and Conditions upon which we trade to their clients and by using this site the commercial user warrants that their client consents to the relevant Terms and Conditions (in so far as that "client" provides personal data which, by using this website the commercial user consents to our processing such data in accordance with these Terms and Conditions and our Privacy policy).
In the event that you use any of the products or services contained on this website for commercial use, then we shall be entitled to charge you at our rates from time to time in force and previously notified to you in respect of such commercial use.
Copyright
This website is owned and operated by A&T Carpets and Furniture or its licensed source. The products and processes described in this website may be subject to other intellectual property rights reserved by A&T Carpets and Furniture or by other third parties (and no licence is granted in respect of those intellectual property rights). Images and logos on this website may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).
Changes to Terms and Records of Agreements
A&T Carpets and Furniture reserve the right to change these terms and conditions at any time by posting changes on the website. It is your responsibility to review the website terms and conditions regularly to ensure you are aware of our latest terms and conditions. Your use of this website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for on-line, together with any related application and/or proposal form duly completed and submitted to us (and received by us). Any amendment tony terms and conditions must be agreed in writing by us, or, if appropriate, by the relevant company with whom you contract.
Disclaimers
Whilst we have taken care in the preparation of the contents of this website, this website and the information, names, images, pictures, logos, icons regarding or relating to us or the products and services, are provided on an "as existing" basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, on-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will we be liable (whether in contract or tort, including negligence or breach of statutory duty or otherwise) for any losses sustained and arising out of or in connection with use of this website including, without limitation, indirect or consequential losses, loss of profit, loss of data or special loss.
We do not represent that the information contained in this website is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in the website or for any reliance placed by any person or party (including but not limited to any third party) on the information contained herein.
We do not warrant that the functions or materials accessible from or contained in this website will be uninterrupted or error free, that defects will be corrected or that this website or the server that makes it available are virus or bug free or represent the full functionality, accuracy or reliability of the materials.
If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this website) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws or any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.
Headings
Headings used in these terms and conditions are for convenience only and shall not affect their interpretation.
Jurisdiction and Law
Unless otherwise specified, the products and services described in this website are available only to UK residents (excluding the Channel Islands and Isle of Man). The information on this website is not directed at anyone other than UK residents and applications from others will, unless otherwise stated, not be accepted. We make nonrepresentation that any product or service referred to on the websites appropriate for use, or available in other locations. The information and other materials contained in this website may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. The phone numbers provided only apply to phone calls made from within the UK.
These Terms and Conditions and any terms and conditions relating to products or services described in this website shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of England and Wales.
Links to other websites
Certain (hypertext) links may lead you to websites that are not under the control of A&T Carpets and Furniture. When you activate any of these links, you will leave our website and we have no control over and will accept no responsibility or liability in respect of the material on any such other website. By allowing links with third party websites we do not intend to solicit business or offer any security to any person in any country, directly or indirectly.
Monitoring of Phone Calls/Emails
Entirely subject to our Privacy Policy, telephone calls using the telephone numbers provided on this website and email correspondence with us at the email addresses accessible through, or discernible from, this website may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.
Product Terms and Conditions
If you apply for any product or service detailed on this website, these Terms and Conditions should be read in conjunction with our Trading Terms and Conditions and, in the event of any contradiction between these Terms and Conditions and our Trading Terms and Conditions relating to such product or service, the latter shall prevail. For the purposes of all of our Terms and Conditions, "product(s)" and “service(s)" shall not include, without limitation, any representation and/or warranty and/or advice as to the suitability and/or fitness for purpose of either for the user's express and/or implied purpose.
Trademarks
The images, logos and names on this website identify A&T Carpets and Furniture. Nothing contained in this website shall be deemed to confer on any person any licence or right on the part of the companies mentioned or any third party with respect to any such image, logo or name.
Terms and Conditions